Social media transparency statement
About this statement
This transparency statement explains how Te Tari Whakatau uses social media. It outlines what you can expect from us, how we moderate comments, handle private messages, and how you can raise any concerns.
How we use social media
We use our social media channels to:
- share updates about our work on Treaty settlements and Takutai Moana determinations
- provide information about new publications, events, milestones and key documents
- highlight opportunities to engage with our work
- share about our role across the public service
- share content that supports public understanding of our mahi
- share information about job vacancies at our agency.
We may also share posts from other organisations where relevant to our mahi, but this does not mean we endorse those organisations or their views.
How we engage
We welcome comments, ideas and respectful discussion. We aim to read all comments and take part in conversations where appropriate. Our accounts are monitored during business hours, with limited monitoring outside those times.
Moderation of comments
We value open kōrero and understand that people will bring different perspectives. However, we reserve the right to moderate or delete comments or content that is offensive, harmful, discriminatory, in breach of an individual’s privacy, misleading, unrelated to the post, or otherwise damaging.
Private and direct messages
We monitor private or direct messages during business hours. We will respond as soon as we can, and always in a respectful, neutral and factual way
If your query is urgent or relates to personal information, we may direct you to email us so we can help safely and efficiently.
Raising concerns about our use of social media
If you have concerns or complaints about how Te Tari Whakatau uses social media, you can contact us through:
- Private or direct message on the relevant social media channel; or
- Email: TeTariWhakatauCommunications@whakatau.govt.nz
We will respond in a timely, neutral and respectful manner.
Following or ‘liking’ other accounts
If we follow, ‘like’, or share content from individuals, groups or organisations on social media, this does not mean Te Tari Whakatau endorses their views or actions.
We may share or mention content from other organisations or individuals if it is relevant or useful for our audiences.